Let us know it is on its way...

Please fill in this form to let us know that something is en route to Onega. This way we can look out for it and be sure that we know what is coming from whom. Please only send us what we need and make sure that items are: 1) packed to survive a courier trip; 2) identified as yours; 3) tracked with a signature; 4) insured, if required, for an appropriate value if over the courier's standard compensation limit.

When we receive a parcel, we'll check it and confirm that we have it and everything is present as you've described and in the condition you've described it. If a computer is sent to us for repair, we'll fix it and then send it back to you with the same inventory of what you sent us. Filling in the form accurately is thus good for everyone and reduces the risks of mistakes occurring. Top tip is to photograph items as you pack them, so that if there is damage in transit, you can demonstrate that everything was in good order when the item left you.

It is rare that problems happen, but having things clear and documented in the first place helps reduce risks and ensures that things go smoothly.

Name

First Name

Last Name

Email Address

Best Contact Number for you?

How should we get in touch with you if we need to on this?

What are you sending?

e.g. Laptop etc.

Detailed inventory of items:

Please give us as much detail as possible and list all items e.g. One Lenovo Laptop T42 Serial number XXXXX with charger and leather carry bag, labelled TMayLaptop etc.

Which courier are you using?

Courier Tracking Reference:

Courier ETA to Onega:

Please let us know when you expect the courier to arrive - day / date & time so that we can chase if overdue.

Condition notes:

Please let us know what condition the item is in so that we can detect any damage in transit quickly.

What do we need to do with the item?

This may be obvious but we're not psychic and sometimes people send us things and we don't know what to do with them. If there is already a helpdesk ticket please reference here.

Details for Couriers:

Please give couriers our address, contact and 'how to find us' information from: http://www.onega.net/contact